Frequently Asked Questions

Why should we buy from Rare Earth Jewelry?

We create custom engagement rings and fine jewelry.  We offer a full range of services, from one of a kind custom designs, to semi-custom, utilizing both traditional wax casting methods and the latest in auto-cad computer design. We can also customize any design with any gemstone, and have over 50,000 stones in stock.

At Rare Earth, handcrafted means more than just made by our hands, it means that every aspect of our jewelry has been ethically sourced and responsibly crafted.   A great part of our passion for making jewelry is in the materials.  All of the diamonds used in Rare Earth Jewelry are conflict free, the gemstones Fair Trade, and 90% of the precious metals we use are recycled and then refined for purity.  Our jewelry is 100% made in the USA, one piece at a time.

Personalized customer service is our highest priority.  We have a 5 star feedback rating and over 2,000 positive reviews.  Read what our customers are saying on our Reviews page.

Are your diamonds Conflict Free?

All of the natural diamonds used in Rare Earth Jewelry originate from conflict free areas, such as Canada and Australia. Buy with confidence knowing all Rare Earth diamonds are naturally conflict free.  We also offer lab created diamonds, the perfect ethical and affordable choice.

Is your jewelry eco friendly?

All jewelry is crafted in the most ethical and environmentally responsible manner possible. 90% of the metals used in Rare Earth Jewelry are recycled and then refined for purity.

We offer lab created diamonds as well, which are not only affordable, but sustainably grown in a lab setting, using less water, energy and producing fewer carbon emissions than an earth mined diamond.

In addition, whenever possible, all of the gemstones used are Fair Trade. Fair Trade is a continuing project in grassroots empowerment, seeking to bring greater equity and rights to artisan miners. It aims to help miners and their communities escape the vicious circle of subsistence economy; gain access to education, healthcare, and sustainable human development; benefit from better exchange terms; gain better access to markets and strengthen their position in the supply chain; and improve environmental, labor and social conditions that lead to enhanced quality of life.

 Fair Trade gemstones also have protocols for protection for the environment, during mining, cutting, and jewelry manufacturing. Unlike mining for most commodities and minerals, Fair Trade gems are usually mined by hand, with small hand-held tools, minimizing the lasting impact on the surrounding environment. A gemstone miner is much more likely to use a shovel or a basket than a backhoe. Fair Trade gemstones are mined leaving as much vegetation as possible untouched to reduce the impact on wildlife habitat, and streams, watersheds and groundwater are protected. After mining is completed, the mining sites are restored and replanted as close to original condition as possible.

Are other gemstones and diamonds available?

Yes, almost every piece of jewelry can be customized with your choice of natural or lab grown diamonds or gemstones. With over 50,000 stones in stock, there are many to choose from, such as Alexandrite, Amethyst, Ametrine, Aquamarine, Citrine, White and Colored Diamonds, Emerald, Garnet, Jade, Lapis, Morganite, Opal, Pearl, Peridot, Quartz, Sapphire, Ruby, Tanzanite, Blue Topaz, Tourmaline and more. Please Contact Us for pricing. 

What is Moissanite?

Charles & Colvard Moissanite 
is a man-made gemstone that is a brilliant, affordable alternative to a natural diamond. First uncovered in a meteorite, Charles & Colvard® patented the innovative high-tech process that creates this brilliant jewel from silicon carbide, the world’s second-hardest substance.

With more fire, brilliance, and luster than any other jewel, superb hardness and unmatched beauty, Moissanite is extremely resistant to scratching, abrasion, breaking, or chipping. Every Moissanite purchase comes with the Charles & Colvard Certificate of Authenticity and Lifetime Warranty.

What metals are available?

Almost every design can be made in a your choice of metals, such as 10K, 14K or 18K Gold in White, Yellow or Rose, Platinum and more. 

I already have a center stone. Can you set it for me in a new setting?

Yes, most designs can be custom made to fit your stone. Please Contact Us for pricing.

What forms of payment do you accept?

All debit and credit cards, including Visa, MasterCard, American Express, Paypal, Apple Pay and Google Pay.

Can I pay for my order using two different credit cards, or a credit card and PayPal?

Yes, just Contact Us and we'll process the split payments for you.

Do you offer financing?

Yes, we offer flexible, interest free, payment plans and layaway. Learn more, here.

Do you offer layaway?

Yes, we offer flexible interest free payment plans and layaway.  Learn more, here.

How long will it take to make my ring?

Turn around time is included in each item description. Every effort is made to complete orders promptly, while at the same time exercising great care and attention to detail. The time needed to complete your jewelry can vary depending on current workload, holiday season, and a variety of other factors, some of which are beyond our control. Because of the nature of this process, the time frame cannot always be predicted with certainty. We suggest placing your order well in advance of any special event or holiday so you are assured your piece in time.

I need my ring faster. Can you rush it?

All rings are made to order. Due to popular demand, all jewelry is created in the order received. No rushes or exceptions are possible.

What ring size should I order?

If you don’t know what ring size to order, we can send a ring sizer to you.  Just select the “Send Ring Sizer” option when going through checkout and a ring sizer will be mailed to you so can verify your size before work begins on your ring. Do not use printable forms from the internet as these are not accurate.

Rings with plain bands can be resized up or down if you need some adjustment, but rings with diamonds in the band can only be resized a small amount, typically only a half to one size in either direction, so its very important that the ring be ordered in the correct size. Eternity bands are not resizeable.  For information on international ring size conversions, please see our Ring Size page.

I need a smaller ring size than you have listed.  Can you make me a ring?

Yes, we can custom make it for you as a special order.  Most rings can be made down to a size 2.5. Please Contact Us for pricing.

I need a larger ring size than you have listed.  Can you make me a ring?

Yes, most rings can be made up to a size 13. Please Contact Us for pricing.

How much is shipping? How do you ship?

Shipping is free worldwide.  Items ship UPS Air or U.S. Postal Service Express or Priority Mail.  All items ship fully insured with tracking and will require a signature for delivery. You will be provided with tracking information when your item ships.  

I live outside of the United States. Do you ship internationally?

Yes, Rare Earth ships worldwide via UPS. All items ship fully insured with tracking and will require a signature for delivery. International customers are responsible for any import duties imposed by their country.

What is your return policy?

We offer a 30-day money back guarantee to give you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or refund.

You may return or exchange within 30 days of receiving your jewelry, (except in the case of a non-refundable custom or special orders, see below).  Items must be returned in original, unworn condition with all original paperwork and no damage or alteration.  Jewelry that has been modified, resized or altered in any way cannot be returned. Please contact Rare Earth for prior approval before making a return.  Please Contact Us for return authorization and shipping instructions.

Please note: Special Order items are not returnable. See policy below.

Special Order & Custom Jewelry

Special order and custom jewelry has a different return policy. Custom and special order pieces have been created to your exact specifications, customized with particular stones, or designed with your approval and as such they are not returnable. If you have any questions about the return policy for an item you are interested in, please don't hesitate to inquire.

What is your warranty policy?

All jewelry is guaranteed to be as described or your money back.

 In addition, all pieces are warranted for one year from date of purchase for any defects in materials or workmanship. The item may be returned for repair or replacement. Any modification or alteration by another jeweler will void this warranty. Contact us for assistance with repairs after the warranty period.

Will my jewelry be insured?

Your item will be fully insured for shipping. Once you receive it, you are responsible for insuring your jewelry for theft or loss, including for the loss of your center stone. These are typically covered by homeowner's or renter's insurance policies or through jewelry insurance companies.

Do you sell on Amazon or ebay?

No, we don't sell on Amazon or ebay. There may be sellers with similar names, however, we are not affiliated with any of them.

Do you have a retail location that I can visit?

No, all pieces are custom made to order and are available exclusively online.  

How should I care for my ring?

Please see our Jewelry Care Guide for tips on how to keep your jewelry looking like new.

I would like to discuss a project with you?  What's the best way to reach you?

The best way to reach us is via our Contact Us form.  You can also reach us by phone at 1-800 921-8750.